Unified Communications and Mobile Computing

Leverage the power of telephony solutions built for today’s and tomorrow’s business needs

Beginning as a way to dramatically reduce telephone costs, Voice over Internet Protocol (VoIP) set the stage for a whole new generation of business communication. From voice mail and email integration to video and audio conferencing, the convergence of voice, video and data networks creates a powerful technology solution.

With the continuing evolution of IP technology, it’s critical to have a partner able to help maximize your investment. McGladrey can help guide the transformation from a traditional PBX telephone system to a robust unified communications environment. We begin by determining whether your existing network infrastructure can support a collaborative workspace, minimizing the risk of selecting an inappropriate or inadequate system.

Once a solid foundation is in place, we’ll help you select an appropriate system that creates:

• Opportunities to increase employee productivity
• Applications that provide end-to-end views of the customer experience
• Infrastructure and service efficiencies that provide IT TCO savings to fund the new capabilities

McGladrey can unlock the potential that may already exist in your VoIP backbone. Our team designs and implements unified communication systems through strategic partnerships with Cisco Systems, Microsoft, Avaya and ShoreTel.

The Five Persisting Myths of Voice over IP and IP Telephony
IP-based telephone systems have been implemented by many businesses and the trend is continuing at a rapid pace, largely due to several cost and efficiency benefits. Still, some companies have concerns about the technology that may not be accurate.

Tips for Identifying Potential Telecommunications Savings
When was the last time you stopped and evaluated the multiple voice and data network resources supporting your employees? Could there be potential savings that you're not seeing?

Streamline voice, video and text messages across your organization
How would your workday be different if all the devices you use to communicate with employees, agents, customers and vendors were combined into one unified system? What if you could dial one number and listen to all of your voicemail, e-mail and fax messages at once? What if the click of a button could initiate a video chat with one of your employees in another location? Learn how creating a Unified Communications (UC) strategy encompassing all communication lines from traditional land lines to cellular and voice over IP can reduce your overall information technology cost, improve employee performance, improve customer satisfaction and interaction, and increase system reliability and network security.