Microsoft Dynamics CRM Implementation Results in Greater Efficiency and Cost Savings
County Commissioners Association of Pennsylvania (CCAP) has been serving all 67 counties of Pennsylvania since 1886. Acting as a strong, unified voice, CCAP acts as an advocate and provides leadership on those issues that will enhance and strengthen the ability of county commissioners to better serve their citizens and govern more effectively and efficiently.
Chosen for its internet accessibility, affordable cost and flexibility with modifications, Microsoft Dynamics™ CRM has changed the way the entire organization handles data. All departments and programs are now integrated and sharing their membership information.
CCAP credits the successful outcome of this implementation to the extra care taken with its data before converting it to Microsoft Dynamics™ CRM. Scribe was used to clean up the data and to check for duplicates.
Showing an annual savings of $20K per year, the investment has already paid for itself. It only takes one person now to maintain changes to the records and the mailing procedures have also seen big improvements. Less mail is returned through address verification as it is entered in CRM.
They Said It
— Rita Reynolds, IT Director, County Commissioners Association of Pennsylvania
- Banking/Financial Institutions
- Consumer Products
- Financial Services
- Food and Beverage
- Government Contracting
- Government Entities
- Health Care
- Life Sciences
- Manufacturing and Distribution
- Private Clubs
- Private Equity
- Real Estate
- Specialized Industries