McGladrey Congratulates ECRI Institute for Outstanding Business Achievements, Receipt of Microsoft Dynamics®’ Excellence in Innovation Award

Plymouth Meeting, PA — (March 28, 2011) — RSM McGladrey, a leading provider of tax and consulting services under the McGladrey brand, and a leading Microsoft Dynamics® business partner, is pleased to announce that ECRI Institute was recognized by Microsoft® with a 2011 Microsoft Dynamics Customer Excellence Award for excellence in innovation and will be honored by Microsoft executives at an awards luncheon on Monday, April 11, at Convergence 2011 Atlanta, the premier Microsoft Dynamics user conference.

The Microsoft Dynamics Customer Excellence Awards, which are presented in 19 categories, recognize and celebrate Microsoft Dynamics customers that have achieved notable accomplishments using RSM McGladrey’s Microsoft Dynamics solutions.

ECRI Institute was recognized for its strong commitment to innovation. Working with Microsoft Dynamics certified partner RSM McGladrey of 224 Strawbridge Drive, Suite 110, Moorestown, NJ, ECRI Institute chose Microsoft Dynamics™ CRM because it had the capability to centralize their data and automate their manual business processes. Another consideration in their decision making was to make the Microsoft platform consistent across all of their business systems to align with the not-for-profit organization’s overall business strategy. After implementing this solution, ECRI Institute has achieved the following results:

  • Recouped $5,625,000 in missed monthly revenue by not restricting access on lapsed subscriptions
  • Annual savings of $49,615.38 or 2,064 hours from automating processes to restricting access to users without current subscription; ECRI has been able to reassign two full-time equivalent (FTE) web support staff to other jobs
  • Saved $150,000 in annual salaries to three FTE circulation administrators.
  • Improved customer services by reducing response time for inquiries from 2-8 hours to real-time using Dynamics CRM
  • Saved $55,000 in annual maintenance fees by creating one centralized system from three non-integrated systems and eight contact databases

Established in 1997, the Customer Excellence Awards are awarded each year at the Convergence user conference in the United States. Microsoft Dynamics customers, partners and team members submit nominations. Judging teams for each of the categories rate nominations on category specific criteria. Proposed winners for each category are then presented and reviewed by a panel of Microsoft executive judges for final approval. As part of that final review, winning customers, including the Overall Excellence Award winning customers, are chosen.

Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that help businesses work more effectively.

About ECRI Institute
ECRI Institute, a nonprofit organization, brings the discipline of applied scientific research to discover which medical procedures, devices, drugs, and processes are best, all to enable health care organizations to improve patient care. As pioneers in this science, they pride themselves in having the unique ability to marry practical experience and uncompromising independence with the thoroughness and objectivity of evidence-based research. ECRI Institute employs 300 individuals, in four office locations in the U. S., Europe, Asia Pacific and the Middle East.

About RSM McGladrey Technology Solutions
We are a national partner with some of the largest software publishers for growing companies including Microsoft Dynamics Business Solutions. The Technology Solutions team has been implementing these systems for over 30 years across the United States for more than 2,000 clients.

We understand how people, processes and technology interact to ensure organizational effectiveness. By combining technical expertise and business savvy with a full scope of IT services, we can assess complex situations, and devise and implement effective solutions quickly and cost effectively. For more information, join the RSM McGladrey Technology Services Facebook fan page and/or follow us on Twitter @McGladreyTech.

About McGladrey
McGladrey is the brand under which RSM McGladrey, Inc. and McGladrey & Pullen, LLP serve clients business needs. Together, they rank as the fifth largest U.S. provider of assurance, tax and consulting services with 7,000 professionals and associates in nearly 90 offices. The two firms operate as separate legal entities in an alternative practice structure. McGladrey & Pullen is a licensed CPA firm that provides assurance services. RSM McGladrey is a leading professional services firm providing tax and consulting services. Both firms are members of RSM International, the sixth largest global network of independent accounting, tax and consulting firms. For more information, visit the McGladrey Web site at www.mcgladrey.com, join our Facebook fan page at McGladrey News or follow us on Twitter @McGladrey.