Microsoft Dynamics CRM: The Power of Dialogs

Tuesday, March 27, 2012

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With the release of Microsoft Dynamics™ CRM 2011 comes an expanded workflow capability into interactive dialogs. Dialogs help you present a consistent message to your customers while collecting and processing information using the step-by-step scripts to direct users through the process. You can also increase dialog performance and versatility by incorporating workflow logic.

What you will learn:

• Changes to workflow processes
• Introduction to dialogs
• Dialogs in action
• Automating your business processes
• Leveraging dialogs in Microsoft Dynamics CRM 2011